What is your refund policy?
This Policy is Effective for all Deals purchased on November 21, 2013 and beyond. Please click here for Policies applicable to Deals purchased prior to November 21, 2013.
It’s important to us that you are completely satisfied with your Deal. This page summarizes all current refund policies in effect. We always want you to be happy with your LivingSocial experience. If you have trouble redeeming your voucher for any reason, please contact us at http://help.livingsocial.com/contact_us so we can work with the Merchant to resolve your issue.
REGULAR LOCAL DEAL REFUNDS
If You change your mind about any regular Local Deal or Deal for a Shop Voucher (see below for Escapes, Shop Products, Events, and Special Deal policies) you purchased on or after November 21, 2013, you can click “Ask for a Refund” on your My Vouchers page to apply for an automatic refund within seven (7) days of Your purchase. Unless otherwise specified in the Fine Print on the Voucher, LivingSocial will refund the Paid Portion of any unredeemed Voucher to Your purchasing credit/debit card or other payment mechanism.
After the seven day period, LivingSocial is happy to honor your request for a refund of the Paid Portion of any unredeemed Voucher by issuing Deal Bucks equivalent to the Paid Portion if your request is made at any time before the promotional period expires.
Non-Dated Events are subject to the policy stated above for Local Deals. Each Voucher for a Dated Event is always non-refundable, and is only valid on the specific event date you chose at the time of purchase. Dated Events Vouchers are date and time specific (and consumers select the date and time at the time of purchase). If the Voucher is not used on specified date, the entire value is forfeited where permissible by law. No full or partial refunds are given to customers who miss an event date. Purchasers will be notified prior to canceled or rescheduled events. Canceled events will be fully refunded. If you are unable to make the new date of a rescheduled event, you are entitled to a refund upon request.
Refunds for Escapes that are not date-specific: Our regular [voucher based] Escapes do not require that you select a specific date (e.g. January 1, 2012) on which to redeem the Voucher. However, some of our regular Voucher-based Escapes may only be available during certain windows of time (e.g. January through April, or Sunday through Thursday). In most cases, for our regular [voucher based] Escapes, you can return an unredeemed Escape Voucher within 30 days of your purchase for a full refund. Thereafter, your purchase will be final. Once you have made a booking with the hotel, the Voucher is considered redeemed and is not eligible for refund by LivingSocial, even if it is within the previously stated 30 day window. Once a Voucher is redeemed, you are subject to the merchant's cancellation policy.
Refunds for date-specific Escapes: We also offer Escapes that require you to select a specific date or range of dates that you would like to stay. For these date-specific Escapes, you are completing your booking at the time of purchase, and you may return your purchase only based on the cancellation policy which is identified at the time of booking.
In connection with some of our Escapes, you might be required to pay certain fees directly to third parties. These fees will be disclosed to you in the Fine Print of the relevant Escapes. These third-party fees such as resort fees or immigration fees may not be refunded depending on the relevant third-party’s policies. Since we do not collect these fees from you, and instead you pay the third party directly, we are not responsible for refunding payment of any such third-party fees to you.
Some Shop Deals are for Vouchers, and our regular Local Deal refund policy will apply to those Voucher sales. Other Shop Deals are for “LivingSocial Products” you order at the time of purchase. For those LivingSocial Product Deals, unless indicated in the Fine Print as Final Sale or otherwise ineligible for returns, you may return a LivingSocial Product within 14 days following delivery. In the event of a “Final Sale” promotion, you are able to apply for a refund only if the LivingSocial Product you received is different from what you ordered or is damaged or defective. For any return, you must place a return authorization request at help.livingsocial.com. A Consumer Advocate will send you a return merchandise authorization (RMA), which must be included in your return package with the LivingSocial Product. Only items returned with an RMA will be accepted for return. You must return the LivingSocial Product to us as soon as reasonably practicable and within 14 days following delivery of the LivingSocial Product. You have a legal obligation to take reasonable care of the LivingSocial Product while it is in your possession. The LivingSocial Product must be returned unused and unopened. Except in the case of damaged or defective LivingSocial Product, LivingSocial reserves the right not to refund you for any LivingSocial Product returned by you that is incomplete, damaged or in an otherwise unsellable condition. For more information about Returns, click here. If you return a LivingSocial Product to us:For any reason during the 14-day return period, we will try to process the refund due to you as soon as possible and no later than 30 days from the day when the return is received by our returns receipt facility, in which case, we will refund the price of the LivingSocial Product in full minus the shipping fee indicated in the Fine Print plus a returns-processing fee of $7.99 per item. Because the LivingSocial Product is damaged or defective, we will examine the returned LivingSocial Product and if we agree that the LivingSocial Product is damaged or defective we will issue a refund, in which case, we will notify you of your refund via e-mail within a reasonable period of time. We will try to process the refund due to you as soon as possible and no later than 30 days from the day we confirmed to you via e-mail that you were entitled to a refund. We will refund you all amounts paid by you for the defective LivingSocial Product, including shipping. LivingSocial will usually refund any money received from you in the same method originally used by you to pay for your purchase.
From time to time we may offer Special Deals that because of the nature of the Deal require a special refund policy. Any modifications to the refund policy will be stated in the Fine Print for such Deals. Please remember, as with all Deal specifics, if a different refund time frame than set forth above is stated in the Fine Print, the policy stated in the Fine Print will control.